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Customer Service
- Order Processing & Delivery Expectations
- Tracking your Shipment
- Return Instructions
- Security & Privacy
- Payment, Pricing & Promotions
- Order Processing & Delivery Expectations
- Depending on the combination of items you order, the order processing time will vary (Usually 24 - 48 hours). In order to maintain competitive shipping rates, we ship all similar items in one shipment.
Note that orders are shipped/delivered only Monday - Friday. Delivery estimates do not include weekends.
In the event that an item is temporarily out of stock or on backorder, we may hold the rest of your items until the item are restocked. As soon as it arrives in our warehouse, we will ship your entire order to you in one shipment. - Tracking your Shipment
- When your order ships, we will e-mail you a Shipping Confirmation. If tracking service is available, we include the Tracking number in your Shipping Confirmation e-mail (if you do not receive a tracking number, then tracking service is not available for your package). Note that orders are shipped/delivered only Monday - Friday. Delivery estimates do not include weekends.
- Return Instructions
- ADOgifts.com is committed to quality products and your satisfaction is 100% guaranteed!
If for any reason you are not completely satisfied with your purchase, you may return it within 30 Days of receipt and receive a free replacement or a full refund for the price of the product. Shipping charges will not be refunded.
If your order should arrive in less than satisfactory condition, we offer a convenient Photo Return option. Simply take a digital photo of the item and one of the shipping container it arrived in, attach them to an email and send to info@adogifts.com Please include in the body of the email: your order number, the shipping id or item number, a brief description of the reason for the return, and let us know whether you are seeking a replacement or a refund. Your request processes within 48 hours and you will receive an email letting you know your replacement is under production.
To return your item(s) please pack them in the original tube or. Be sure to specify the reason for the return, and what action you would like us to take: Free Replacement or Refund.
We strongly encourage you to return your item via a trackable method. - Security & Privacy
- Your confidentially and privacy
We guarantee to protect your privacy. We take great care to make sure you receive the best protection possible for your personal information and any financial details that you provide. The ADO Gifts website is a secure site, and any personal data we collect from you is safe from misuse.
Information we might need from you:
Your name, date of birth, address, customer number, telephone number, e-mail address, credit/debit card number, expiry date and issue number. If you enter a prize draw we need your name, address, customer number and e-mail address.
How we use this information:
We use the information you provide to:
• confirm the receipt of your order, process it and keep you informed of progress
• keep you up to date with new services, facilities, special offers and promotions
• enhance your shopping experience in the future by tailoring the site to meet your needs
• administer prize draws.
As a responsible lender we search the files of credit reference agencies who record the search and share information about you and the conduct of your account with them, other lenders and relevant third parties. We check everyone’s details with fraud prevention agencies and if anyone gives us false or inaccurate information and we suspect fraud, we record this. We and other organizations use such records to make decisions about credit and all types of insurance proposals and claims for you, members of your household and those with whom you are financially linked, to prove identity, for money laundering prevention and fraud prevention.
We may also use your information, including shopping habits, to approve, open and run your credit account, including payment recovery, debtor tracing and for our marketing. We may share your information with other organizations who may contact you for marketing purposes. If you do not wish to be contacted by third parties for these purposes, please send an email to us.
We may use your email address for such purposes but will not pass your details to third parties unless you have given us express permission to do so. If you do not want us to use your email address for marketing purposes please send an email to us with your name and customer number in the message box. If you are happy to receive electronic marketing from ADO Gifts but no longer wish to receive electronic marketing from third parties you may withdraw permission for third party contact at any time. Simply send an email to us with ‘email no third party marketing’ as the subject heading and your name and customer reference number in the message box. We will process your request as quickly as possible.
Cookies
To provide you with specially tailored information from our website and to track the effectiveness of online advertising us, in conjunction with third party companies, may use cookies. Cookies are pieces of data that a website can send to your browser and may be then stored on your system. Cookies allow us to understand who has seen which web pages and any advertisements that may be placed on them and to track the effectiveness of our online advertising generally. They also help us to determine how frequently particular pages are visited and to determine the most popular areas of our website.
This information helps us to improve the overall level of service we provide to you.
Most web browsers automatically accept cookies. You do not have to accept cookies and can set up your web browser to automatically notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it.
How we keep this information secure:
All the information above is transmitted securely using SSL encryption. This means that the information is sent in such a way that, in the extremely unlikely event that someone is somehow able to obtain this information, only we can decode the information to obtain your details. This is done by encrypting the data between your computer and our server. We encrypt the data using a certificate provided by a trusted third party, Verisign. For more details, click on the Verisign logo.
You can tell that the data is encrypted as the address in your browser will change from // to // and a small padlock icon will appear at the bottom of your browser window. This is your guarantee that you can send your details to us with confidence.
You may be assured that we will adhere to these procedures with your personal details. - Payment, Pricing & Promotions
- It's very easy to order. It's necessary to click on the icon "ADD TO CART" next to the product chosen. We accept Visa, MasterCard, Discover, American Express, Dinners, JCB and PayPal.
All credit card payments are processed through a secure and independent credit card processor PayPal. PayPal uses SSL encryption. All payments are processed real-time. This means that we never see your credit card details, neither is this information retained by PayPal. When you make your payment we only receive the information required for us to complete your order and ship your products to you.
We also accept bank transfers and money transfers by WesternUnion and MoneyGram.
